Legal
Terms of Service
Last updated: August 3, 2026
These terms govern use of theframe-shop.com and orders with The Frame Shop in Fort Lauderdale. By using the site or placing an order, you agree to them.
The shop
The Frame Shop provides custom framing, printing, and related services from 5470 NW 10th Terrace, Fort Lauderdale, FL 33309. Contact: hello@theframe-shop.com · (954) 739-8975.
Online designer and quotes
Prices shown in the online designer are estimates based on the options you select and current shop pricing. Final confirmation happens at checkout or when a framer confirms a custom consult. Materials, moulding availability, and production details can change; we’ll tell you before we cut if something material changes.
Orders and payment
- Online orders are paid through Stripe Checkout (or related Stripe payment methods).
- In-shop and consult jobs may require a deposit before production; the balance is due as agreed before pickup or delivery.
- An order is accepted when payment (or the agreed deposit) clears and we confirm the job.
Your files and artwork
You represent that you own or have the right to use photos and artwork you upload or bring in, and that our printing or framing of them won’t infringe someone else’s rights. You’re responsible for the content of those files. We may decline work that appears unlawful or infringing.
Original pieces (mail-in and drop-off)
Pack mail-ins carefully. We’ll unpack, photograph, and confirm the design and price before cutting when that’s the path you chose. Tell us about damage, prior repairs, or special handling when you send or drop off the piece.
Production time
Timing depends on the job — moulding, glass, complexity, and queue. We’ll give you an estimate when you order or consult. Rush work, when available, is quoted separately.
Pickup, shipping, and installation
- Pickup at the Fort Lauderdale workshop is free when offered at checkout.
- Shipping rates and free-shipping thresholds are shown at checkout when available. Risk of loss for shipped goods passes according to the carrier’s terms once the package is handed off, except where law says otherwise.
- Installation, when arranged, is scheduled separately; site conditions must be safe and ready.
Remakes and returns
Custom framing is made to order. If we got the size wrong or the finished piece is damaged due to our work, we remake it. Change-of-mind returns on custom work generally aren’t available once production has started, except where Florida or federal law requires otherwise. Contact us promptly if something’s wrong: hello@theframe-shop.com.
Accounts
If you create an account, keep your login credentials confidential and tell us if you suspect unauthorized use.
Website use
Don’t misuse the site (scraping that harms the service, attempting to break security, or abusing forms). Site content — copy, photos, and design — belongs to The Frame Shop or its licensors and isn’t for reuse without permission, except for normal browsing and sharing links.
Disclaimer
The site is provided “as is.” We work to keep pricing, inventory, and scheduling accurate, but occasional errors happen; we’ll correct them when we learn of them. To the fullest extent allowed by law, we aren’t liable for indirect or consequential damages. Our liability for a given order is limited to the amount you paid us for that order.
Privacy
How we handle personal information is described in our Privacy Policy.
Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Disputes will be handled in courts located in Broward County, Florida, unless applicable law requires otherwise.
Changes
We may update these terms. The “Last updated” date will change when we do. Continued use of the site after an update means you accept the revised terms.
Contact
hello@theframe-shop.com · (954) 739-8975 · 5470 NW 10th Terrace, Fort Lauderdale, FL 33309.